Terms of Use

Introduction

Carefully read these terms and conditions of use ("Terms of Use") as they govern your access to and use of GLP-1 Strategic Holdings LLC. ("GLP-1.COM," "we," "us," and "our") Platform. Your acceptance of, and compliance with, these Terms of Use is a condition to your use of the following:

• glp-1.com (our "Websites"); and
• the services ("Services") made available through our Websites.

The non-medical business support services and our Websites are collectively referred to as our "Platform." GLP-1.COM contracts with independent medical groups that maintain a network of United States based health care providers (each, a "Provider") to provide online telehealth clinical consultations, services, and/or treatment. The professional medical services provided by these independent medical groups through the use of our Platform are collectively referred to in these Terms of Use as the "Services."

By clicking "Accept," you acknowledge that you have read in its entirety, understand, and fully accept all terms and conditions contained in these Terms of Use, our Privacy Policy. If you do not agree to be bound by these Terms of Use and our Privacy Policy, you are not authorized to access or use our Platform and/or the Services; promptly exit this platform.

Binding Arbitration. These Terms of Use provide that all disputes between you and GLP-1.COM that in any way relate to these Terms of Use, the Platform, and/or the Services will be resolved by binding arbitration. Accordingly, you agree to give up your right to go to court (including in a class action proceeding) to assert or defend your rights under these Terms of Use. Your rights will be determined by a neutral arbitrator and not a judge or jury and your claims cannot be brought as a class action. Please review Dispute Resolution; Arbitration Agreement for the details regarding your agreement to arbitrate any disputes with GLP-1.COM.

1. Services Provided – No Medical Care or Advice

GLP-1.COM is not a medical group and does not provide medical, nutritional, dietary, behavioral or other advice, treatment, or care. GLP-1.COM provides administrative and management services to independent, physician-owned and operated, medical practices. Any telemedicine consults obtained through our Platform are provided by Providers, including but not limited to Medical Group. Medical Group is owned and operated by a licensed physician. There is no single provider of medical care called "GLP-1.COM." Medical Group engages a network of United States based clinicians who provide clinical telehealth services. The Providers deliver clinical services via the Platform to their patients. GLP-1.COM does not provide medical advice or care, own or operate the medical practices, employ or in any way supervise the clinicians providing medical care, and control over the care provided is the sole responsibility of the independent medical practices and the Providers they employ. Services and practices may vary across Providers, and patients should contact the Providers at Medical Group directly for all questions concerning their medical care.

The Services and medical care provided by Medical Group are not intended to be a substitute for care and treatment provided by your local primary care provider. We strongly recommend all patients maintain a relationship with a local primary care provider for their ongoing medical care and treatment.

2. Not for Emergencies

Our Platform and the Services are not for medical emergencies or urgent situations. You should not disregard or delay seeking medical advice based on anything that appears or does not appear on our Platform. If you believe you are experiencing an emergency, call 9-1-1 immediately.

You should seek emergency help or follow up care when recommended by a Provider or when otherwise needed. You should continue to consult with your primary provider and other healthcare professionals as recommended. Always seek the advice of a physician or other qualified healthcare provider concerning questions you have regarding a medical condition and before stopping, starting, or modifying any treatment.

3. Risk of Telehealth Services

By using the Services, you acknowledge the potential risks associated with telehealth services. These include but are not limited to the following: information transmitted may not be sufficient (e.g. poor resolution of images) to allow for appropriate medical or health care decision making by the Provider; delays in evaluation or treatment could occur due to failures of electronic equipment; a lack of access to your medical records may result in adverse drug interactions or allergic reactions or other judgment errors; although the electronic systems we use incorporate network and software security protocols to protect the privacy and security of health information, those protocols could fail causing a breach of the privacy of your health information.

4. Terms of Sale

Shipping:

When you make a purchase of our products ("Products") on the Site (an "Order"), you will be required to pay applicable shipping and processing charges and fees ("Fees"). Note that shipment of certain Products, such as medications, may come from third parties acting on our behalf. Fees are intended to compensate us for any relevant costs of processing your Order; costs of handling and packing any Products; and costs of delivering or providing the purchased Products and Services to you.

Billing, Returns, and Refunds:

For additional details on billing, returns and refunds, please see our Billing, Returns and Refunds Policy.

Special Offers:

Occasionally we will offer special promotions to our customers that we refer to as "special offers." This can include a gift with purchase, free shipping, manufacturer offers, or other promotional activity associated with a Product purchase. These offers may be for a limited time only.

From time to time, we may also offer you free trials of our subscription Services. Unless you cancel your subscription at the end of your free trial, you will automatically become a paying user for the subscription Services. The payment method that you provided will automatically be charged the current subscription fee monthly, unless you cancel before the next billing cycle. If you wish to cancel your subscription after the end of your free trial period or at any time during your subscription, you may do so by logging into your account and following the cancellation instructions at least one day before the next billing cycle.

Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand that your subscription will automatically continue and you authorize us (without notice to you, unless required by applicable law) to collect the then-applicable subscription fee and any taxes, using any payment method we have on record for you.

5. Additional Terms

Some of our Services have additional terms and conditions ("Additional Terms"). If Additional Terms apply to a Service, we will make them available for you to read through for your use of that Service. By using that Service, you agree to the Additional Terms. All such Additional Terms are hereby incorporated by this reference into these Terms of Use.

6. Privacy Practices

You agree that information provided by you in connection with the Platform and the Services shall be governed by the Privacy Policy, which is hereby incorporated and made part of these Terms of Use.

7. Prescription Practices

Certain products available through the Platform require a valid prescription by a licensed healthcare provider. You will not be able to obtain a prescription product unless you have completed a consultation with one of the Providers through the Platform, the Provider has determined the prescription product is appropriate for you, and the Provider has written a prescription.

If a Provider determines a prescription product is appropriate for you and writes a prescription, you may fill the prescription at any pharmacy of your choice as prompted during your use of the Services.

You agree that any prescriptions that you acquire from a Provider will be solely for your personal use. You agree to fully and carefully read all provided product information and labels and to contact a physician or pharmacist if you have any questions regarding the prescription. We fully honor patient freedom of choice and, if you receive a prescription for a medication, you always have the option to instruct your Provider to transmit that prescription to the pharmacy of your choice.

8. Pharmacy Services

By accepting these Terms of Use, you additionally understand and agree that GLP-1.COM is not acting as a pharmacy, nor does GLP-1.COM control or interfere with any such services. By accepting these Terms of Use, you understand and agree that you may be entering into a relationship with a pharmacy, pharmacist, and/or pharmacy group or other such relationship with any one or more such third-party entities.

Partner Pharmacies

9. Membership Satisfaction Guarantee

We have complete confidence in the quality of our Platform, and firmly believe that you will be more than delighted with GLP-1.COM. In fact, ensuring your happiness on your health journey is our utmost priority. But we also understand that sometimes things may not go as planned. That's why we offer a Membership Satisfaction Guarantee to all members. So, if you find that you've become less than 100% pleased with GLP-1.COM, no need to worry, simply contact customer support at support@glp-1.com, available from 8am to 8pm eastern time seven days a week, or chat with us on our site, glp-1.com and we'll take care of you. We'll immediately cancel your membership and promptly process a refund of any GLP-1.COM membership fees paid to us in the six months immediately prior to the date of cancellation, which will be credited back to your original payment method. *Note: medication costs and provider/medical fees paid for Services offered through contracted Providers are non-refundable and not covered by this Guarantee.

10. Not an Insurance Product

We are not an insurer, nor do we offer an insurance plan or product. The amounts you pay to us for any Services obtained through the Platform are not insurance premiums.

As a GLP-1.COM customer, you understand that you may be enrolled in Medicare, Tricare or another insurance plan, which provides coverage for certain medical services. However, when purchasing GLP-1.COM prescription plans, you are choosing to opt out of using your Medicare, Tricare or other insurance plan benefits for all Services rendered by GLP-1.COM. This opt-out is valid during your entire course of care.

You acknowledge that by choosing to pay privately for all Services, you will not seek reimbursement from Medicare, Tricare or other insurance plan for the costs associated with these Services. You understand that you are solely responsible for payment for all Services.

You also acknowledge that you have discussed this decision with your healthcare provider and have been provided with information about the potential costs associated with all Services.

You understand that you can revoke this decision at any time and utilize your Medicare, Tricare or other insurance plan benefits for covered services provided elsewhere.

While GLP-1.COM is not an insurance program and does not accept insurance, we may offer you insurance coverage support. GLP-1.COM has partnered with a third party that is able to verify your benefits, check your eligibility for any prescription medication, and, if necessary, obtain prior authorization for prescription medication your insurance plan may cover. Through these benefit checks, you may be able to understand how much your prescription may cost and if your insurance plan covers such medications. In the event you are able to obtain a cost estimate for your out of pocket costs for your medications, this estimate is not guaranteed and your out of pocket costs may be more or less. GLP-1.COM is not responsible for any errors by third party with respect to estimating your out of pocket costs for medications. The insurance support services are not available to assist you in appealing any denial of coverage of medications.

11. Ownership of the Platform

The Platform contains confidential and proprietary information, materials, data, databases, contents, processes, methodologies, know-how, software, text, displays, images, video, audio, trademarks, logos, service marks, features and functionality, and the design, selection and arrangement thereof, are owned by GLP-1.COM, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade dress, trade secret and other intellectual property or proprietary rights laws (collectively, the "Content").

These Terms of Use permit you to use the Platform for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Platform, including but not limited to Content, except: (a) your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials; (b) you may store files that are automatically cached by your web browser for display enhancement purposes; and (c) you may print or download one copy of a reasonable number of pages of the Platform for your own personal, non-commercial use and not for further reproduction, publication or distribution.

12. Availability of Services

GLP-1.COM operates subject to state and federal regulations, and the Platform may not be available in your state. You represent that you are not a person barred from accessing the Platform, or enrolling in or receiving the Services under the laws of the United States or other applicable jurisdictions in which you may be located. Access to and use of the Platform is limited exclusively to users located in states within the United States where the Platform is available. Services are not available to users located outside the United States. Accessing the Platform from jurisdictions where content is illegal, or where we do not offer the Platform, is prohibited.

13. Access to Platform, Security, and Restrictions; Passwords

You are prohibited from violating or attempting to violate the security of the Platform, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; or (b) attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (c) accessing or using the Platform or any portion thereof without authorization, in violation of these Terms of Use or in violation of applicable law.

14. No Users Under 18 Years Old Without Parental Consent

In order to access the Platform, you represent and warrant that you are at least 18 years old. If you are under 18 years of age, your parent or legal guardian must agree to these Terms on your behalf and you must get permission from your parent or legal guardian before using our Platform. If you are under the age of 18, do not use or provide any information on or to the Platform or through any of its features without the consent of your parent or legal guardian.

15. Consent to Receive Calls, Text Messages, and Audio and/or Video Recording

GLP-1.COM is committed to being compliant with the Controlling the Assault of Non-Solicited Pornography and Marketing Act ("CAN-SPAM Act") and the Telephone Consumer Protection Act ("TCPA"). You consent to receive text messages from us as set forth below. E-mails, newsletters, and text messages received from us are intended to fully comply with the CAN-SPAM Act and the TCPA.

By providing your mobile number, you are agreeing to be contacted by or on behalf of GLP-1.COM at the mobile number you have provided, including calls and text messages, including through the use of an automatic telephone dialing system, and/or an artificial or prerecorded voice, to receive informational, product or service related (e.g., progress tracking, reminders, etc.), and commercial messages and communications relating to the Platform. Message and data rates may apply. To stop receiving text messages text a reply to us with the word STOP. We may confirm your opt out by text message.

16. Dispute Resolution; Arbitration Agreement

We will try to work in good faith to resolve any issue you have with the Platform, including Services purchased through the Platform, if you bring that issue to the attention of our customer service department. However, we realize that there may be rare cases where we may not be able to resolve an issue to a customer's satisfaction.

You and GLP-1.COM agree that any dispute, claim, or controversy arising out of or relating in any way to these Terms of Use or your use of the Platform, including Services purchased through the Platform, shall be determined by binding arbitration instead of in courts of general jurisdiction. Arbitration is more informal than bringing a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury and is subject to very limited review by courts.

17. Disclaimer of Warranties

GLP-1.COM does not warrant that access to or use of the Platform will be uninterrupted or error-free or that defects in the Platform will be corrected. The Platform, including any content or information contained within it or any service related to the Platform, is provided "as is," with all faults, with no representations or warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, quality of information, quiet enjoyment, and title/non-infringement.

18. Limitation of Liability Regarding Use of Platform and Services

GLP-1.COM and any third parties mentioned on this Platform are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages whatsoever (including, without limitation, those resulting from lost profits, lost data, or business interruption) arising out of or relating in any way to the Platform, Platform-related services, service, content, or information contained within the Platform, and/or any linked website. To the extent any aspects of the foregoing limitations of liability are not enforceable, the maximum aggregate liability of GLP-1.COM to you with respect to your use of the Platform and Services is $500 (five hundred dollars).

19. Contact Information