Customer reviews frequently highlight ease of use, convenience, and responsive customer service when interactions go smoothly. Several users describe positive experiences with agents who went out of their way to resolve issues quickly, follow up personally, and ensure orders or documentation were completed correctly. Others note that the treatment process itself can be effective, with clear results once the appropriate dosage or formulation is identified, and appreciate the straightforward setup and accessibility of services.

However, some reviews raise serious concerns around communication, account management, and clarity of information. Issues reported include unexpected account deactivations, lack of advance notice, disruptions to patient care, unclear product inclusions, and limited support when problems occur. In certain cases, administrative or system errors resulted in delays, financial losses, or frustration for both patients and providers. These reviews suggest that while the service can be effective and efficient, consistency in communication, transparency, and operational reliability are critical to improving overall trust and experience.